As an addendum to this post, and no, not a response to the brain-dead rants of Kabbalahjourney, but rather, my local Tim Horton’s has drawn the last straw.
Here’s the correspondence that has just been sent:
To whom it may concern:
Before I get into my poor experience today, I would like to share with you a simple observation. Having travelled across most of the Canadian landscape, and having had coffee and food at a great many different Tim Horton’s locations, there has been a certain operational pattern of service. One person takes the order at the till, and another actually prepares it, in order to effect a quick progression of the line and having wait times for customers at a minimum. I have found this to be the case in all but one of your locations. The anomaly being your location at Byrne Rd. and Marine Dr., in Burnaby, BC.
Many a morning have I driven into the plaza to pick up a cup of black coffee to help kickstart my day. Now driving a 3-Ton transportation truck unfortunately hinders my ability to use the drive through, so I must enter the location. Now I can understand that due to a high drive through traffic volume that much resource must be devoted to such. What I do find rather shocking is that with a queue that can consistently reach the door (maybe 6-10 customers, even more in certain cases) that only one employee not only takes the orders at the cash, BUT ALSO SERVES THE ORDERS. But what really takes the piss is there’s usually 3 or 4 employees behind the counter doing absolutely nothing but standing around in a panicked daze.
Sadly though, this complaint is NOT about any of the above, but rather the evolution of the problem of the aforementioned complete lack of common sense.
This afternoon I had the severe disrespect delivered upon me as at about 3:05 PM PDT, I was in a small queue at yet the very same again Tim Horton’s location. The person ahead of me in line was served. Then I stood as the cashiers once again served their customers, and two managers and about eight other staff were all scurrying around. Five minutes elapsed in which NOBODY on staff approached a till. I can honestly say I have never been insulted nor treated with such disrespect at a Tim Horton’s location in my life. I did my best to leave the location as calmly as possible, and progressed to Starbucks to get my afternoon beverage fill.
I am not only disappointed with the service I recieved today, but can honestly say I have no desire to ever return to that location, be it for coffee or for food. I have seriously lost my respect for your franchise, as there must be some obstensive training program for each location, and as the saying goes, the apple doesn’t fall far from the tree. Now I do understand that my business won’t make or break the bank, but I do know many of my co-workers and peers share the same feelings toward this location.
If someone reading this actually has the respect and professionalism to respond, please respond via email or snail mail to the following:
[contact censored]
Regards
Jeff Vickers
I just wonder if I get a response.
That is all.
